[#MBS-4954] Internal server error when checking donation status. - MusicBrainz JIRA

MusicBrainz Server

Internal server error when checking donation status.

Created: 02/Jul/12 04:32 AM Updated: 03/Jul/12 08:25 AM Resolved: 02/Jul/12 10:39 PM

Component/s:

None

Affects Version/s:

None

Fix Version/s:

Bug fixes, 2012-07-09

File Attachments:

Error.pdf (78 kB) 02/Jul/12 11:24 AM - Charles Boston
2.

Internal Server Error - MusicBrainz.pdf (101 kB) 02/Jul/12 04:32 AM - Charles Boston
3.

Internal Server Error - MusicBrainz_2.pdf (49 kB) 02/Jul/12 04:32 AM - Charles Boston

Environment:

Ubuntu Linux 64-bit 12.04, Google Chrome browser Version 20.0.1132.47 beta, Mozilla Firefox 13.0.1, Intel Core i7 processor, 8 GB RAM.

Issue Links:

Relates

This issue is related to:

~~OTHER-109~~ Old MetaBrainz donate page redirects to test.metabrainz.org

~~MBS-4956~~ Update URL used for donation check

Description

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Please see the attached documents for the error that was received when I attempted to check my donation status. The first, Internal Server Error - MusicBrainz, was reached using the Google Chrome browser. THe second, Internal Server Error - MusicBrainz_2, with Mozilla Firefox.

Sort Order:

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nikki added a comment - 02/Jul/12 08:17 AM

Is it still not working for you?

It's working fine for me right now, so maybe there was just a temporary connection problem. If that's the case, I presume it still needs fixing to display a message about it not being able to check right now instead of producing an internal server error.

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Charles Boston added a comment - 02/Jul/12 11:23 AM

nikki,

Yes, the problem still remains. I have attached another image of the error that was received while using the Chromium browser, 18.0.1025.168 (Developer Build 134367 Linux) Ubuntu 12.04.

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Charles Boston added a comment - 02/Jul/12 11:24 AM

Chromium 18.0.1025.168 (Developer Build 134367 Linux) Ubuntu 12.04

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nikki added a comment - 02/Jul/12 11:47 AM

It's a problem with the server, not your browser, so you don't need to keep trying in different browsers. : )

Looking at the code, it's trying to load http://metabrainz.org/cgi-bin/nagcheck_days?moderator=USERNAME which redirects to http://test.metabrainz.org/donations/nag-check/USERNAME instead of http://metabrainz.org/donations/nag-check/USERNAME so it's another victim of ~~OTHER-109~~.

I've entered a separate ticket (~~MBS-4956~~) for updating the URL since (as I said in the previous comment), failing to load the info from MetaBrainz shouldn't cause an internal server error.

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Charles Boston added a comment - 02/Jul/12 04:35 PM

nikki,

I wasn't necessarily trying to use multiple browsers. I simply happened to be using those when the errors occurred and passed it on just in case it may have been of some use. sounds like you're on top of things. Thanks for the help....

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Robert Kaye added a comment - 02/Jul/12 10:39 PM

The redirect has been fixed and this looks to be working now.

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nikki added a comment - 03/Jul/12 08:14 AM

I was hoping we would actually fix the server to not crash when it has problems loading a page on an entirely separate domain...

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Oliver Charles added a comment - 03/Jul/12 08:25 AM

As we control both domains, that doesn't seem so pressing - this bug is at least fixed now. I have opened MBS-4960 to track the improved error handling work.