Issue Details (XML | Word | Printable)

Key: MBS-4661
Type: Bug Bug
Status: Closed Closed
Resolution: Invalid
Priority: Major Major
Assignee: Unassigned
Reporter: nikki
Votes: 13
Watchers: 11
Operations

If you were logged in you would be able to see more operations.
MusicBrainz Server

Cover art uploading not working

Created: 06/May/12 03:01 AM   Updated: Sunday 08:53 PM   Resolved: 22/Apr/13 07:56 AM
Component/s: None
Affects Version/s: None
Fix Version/s: None

Issue Links:
Duplicate
 
Relates
 


 Description  « Hide

When trying to upload images, it says
<?xml version='1.0' encoding='UTF-8'?>
<Error><Code>SlowDown</Code><Message>Please reduce your request rate.</Message><Resource /><RequestId>ce5cc40f-acbb-4c9f-9486-c8f4718074f4</RequestId></Error>

Hawke reported the same problem on IRC - http://chatlogs.musicbrainz.org/musicbrainz/2012/2012-05/2012-05-06.html#T01-26-16-385400 and jacobbrett too about 15 lines later.



Sort Order: Ascending order - Click to sort in descending order
Brian Schweitzer added a comment - 06/May/12 05:03 AM

Add me to the list; just started getting this error on my end.


Hinkus added a comment - 06/May/12 10:57 AM

Same error here, it has been impossible to add covers today.


Oliver Charles added a comment - 06/May/12 11:01 AM

Rob, please try and contact the IA!


HibiscusKazeneko added a comment - 06/May/12 09:59 PM

I got this error too


nikki added a comment - 07/May/12 01:28 AM

Kuno Woudt added a comment - 07/May/12 05:10 PM

We should handle this error if possible, and display an appropriate message to the user.

To quote IA about this status code:

S3 returns the 503 slowdown messages when our content ingest layer queue starts getting very large
and a backlog of ingests have accumulated.

This is usually caused by some sort of temporary trouble on the ingest side of our storage system (in this
case, a fan outage caused, high temperatures, and automatic machine off lining took place, significantly
reducing the ingest rate).

These conditions are very rarely the end user's (or api clien's, in your case) fault.


Robert Kaye added a comment - 07/May/12 05:12 PM

This issue deals with IA having problems. I'll open a new ticket for the error handling case.


nikki added a comment - 13/May/12 01:07 PM

Happening again.


Philip Jägenstedt added a comment - 13/May/12 01:39 PM

Nicolás Tamargo added a comment - 22/May/12 07:11 PM

Was fixed again soon after reopening


Glen Peterson added a comment - 29/May/12 02:46 PM

I just got this same issue 5 or more times 2012-05-29 at 2PM - 2:45PM GMT (10AM Eastern). The page still returns the XML just as reported in the original bug:
<?xml version='1.0' encoding='UTF-8'?>
<Error><Code>SlowDown</Code><Message>Please reduce your request rate.</Message><Resource /><RequestId>52871d35-6a2c-4ddf-a5b2-21c0bc4fcda1</RequestId></Error>


Philip Jägenstedt added a comment - 29/May/12 06:44 PM

Indeed, I'm not able to upload any covers at all today.


Julian (Noobie) added a comment - 10/Jun/12 07:18 PM

happened again today (sunday 10.June 2012)


patate12 added a comment - 13/Jun/12 09:44 AM

Ah got it for first time 2012-06-13_1138 and repeatidely, I cannot actually upload atm.


Hinkus added a comment - 13/Jun/12 10:09 AM

I cannot actually upload atm.

Me neither.



Cerdd Eightythree added a comment - 23/Jun/12 12:26 PM

Happening again at the moment - is there a ticket for improving the way MBz handles this error (displaying something along the lines of "We're sorry, the Cover Art Archive appear to be experiencing issues at the moment. Please try again later.")? The XML asking a user to reduce their request rate could be quite confusing.


nikki added a comment - 23/Jun/12 12:33 PM

Yes, there is: MBS-4645


nikki added a comment - 25/Jun/12 12:54 AM

It was fixed, broke again and appears to be fixed again. Who knows how long for.


nikki added a comment - 12/Jul/12 03:32 PM

Broken again since about 15 hours ago.


Oliver Charles added a comment - 17/Jul/12 11:38 AM

All working fine afaik.


Matt Howe added a comment - 03/Oct/12 03:31 AM

This issue is back again, unfortunately.


nikki added a comment - 03/Oct/12 07:05 AM

Uploads are working again.

Note that there is already a ticket (MBS-4645) asking for better error messages when uploads don't work. That's pretty much all we can do - the images are uploaded to archive.org's servers, not ours.


Marko Sultsing added a comment - 04/Nov/12 02:14 PM

I've been getting this error on and off (mostly on) for the last couple of days now.


Nicolás Tamargo added a comment - 04/Nov/12 07:14 PM

Nothing we can do about this. If you want the Archive to change the way they prioritise this stuff, maybe you can (politely) send them mails about it? Sadly I have nothing better to offer.


ijyeegr added a comment - 21/Apr/13 11:42 PM

This is affecting me right now.


nikki added a comment - 22/Apr/13 07:56 AM

Please read the comments. There's nothing we can do about this other than to implement MBS-4645.


ijyeegr added a comment - 28/Apr/13 08:56 PM

If I get it right, you are closing it because it is an issue at Archive.org and saying we should contact them and complain to them instead.
Can you give us the contact info please?

The issue is highly annoying as it happens VERY often.


ijyeegr added a comment - 13/May/13 08:34 PM

I mailed Archive.org about the issue.
Their reply:

---------- Forwarded Message ----------

Subject: Re: Issues with your Cover Art Archive server QA
Date: Wednesday, May 01, 2013, 01:45:53 PM
From: collections-service@archive.org

Hi <name removed>,

After talking with an engineer there are two things to relate:
1. We will be implementing a feature that lets you know in advance if all systems are clear for uploading
2. What you are experience is, as I understand it, not technically rate limiting. When our content management system is overrun with tasks or a server unexpectedly becomes read only the uploading grinds to a halt (as you have experienced). That is the nature of our system.

That's all I have for now. I'm guessing it's not what you wanted to hear but that is the current status.

Best,
Jeff
Internet Archive Team
collections-service@archive.org